Aqualia and the Spanish Red Cross have taken stock of their collaboration on the “Red Cross Listens” project, which aims to support people with mental health issues. Thanks to the charity campaign linked to electronic billing, Aqualia has raised a total of €147,179, which has been used to fund this listening and emotional support service provided by the Red Cross. Under the agreement, which remains in force throughout 2025, Aqualia has donated one euro to the Red Cross for every customer who has signed up for the electronic billing service (e-bill).

The funds raised by Aqualia will help maintain the Red Cross’s free emotional support helpline (900 107 917), enabling the organisation to support and assist more than 20,000 people across Spain through their calls (where the main reasons for seeking help are low mood, anxiety, stress and feelings of loneliness), as well as providing specialist psychological care or ongoing support to more than 440 people. 

Project timeline

The “Red Cross Listens” project was launched in April 2020 as an emergency response during the pandemic, offering psychosocial support to tackle loneliness, anxiety and grief. Five years on, the service has become well-established and adapted, offering a listening ear and support to people facing difficult situations. Since its launch, the service has handled over 40,000 calls. In 2025 alone, more than 10,000 people have turned to this helpline for support.

To mark the end of the partnership between Aqualia and the Spanish Red Cross, an event was held this week at Aqualia’s corporate headquarters in Las Tablas, Madrid. Representing Aqualia were Isidoro Marban, the company’s CFO, and Miguel Perea, Director of IT and Customer Management. Representing the Spanish Red Cross were Jaime Gregori Soler, National Director of Fundraising, Partnerships and Social Responsibility, and Fátima Cabello Sanabria, Deputy Director of the Health Department.

Miguel Perea, Aqualia’s Director of Customer Management and IT, explained: “This partnership with the Red Cross brings together two of Aqualia’s key commitments: on the one hand, the social commitment we have to the regions where we provide our services. This project also reflects our commitment to sustainability, through the replacement of paper bills with electronic ones.” 

Isidoro Marbán, Aqualia’s CFO, said: “We are very proud of this partnership with the Red Cross, which enables us to help those in need. As providers of an essential public service, it is in our DNA to work alongside the communities where we operate.”

Aqualia has been promoting the use of e-billing for years. It is a free, secure and environmentally friendly service that allows customers to receive their water bills directly in their email inbox. As well as being a more sustainable method, it offers advantages such as greater security, speed and reliability of delivery, enhanced confidentiality, and ease of filing and reference.